Our President and CEO, Hirofumi Isoyama, appeared on the special edition of NIKKEI THE PITCH within the audio media platform “Nagara Nikkei,” operated by Nikkei Inc.

The theme was “Bringing Hospitality Back to the Internet: wevnal’s 15th Year AI Customer Service Revolution.” In a discussion format with Ms. Tomoko Tonomura, Monday personality of “Nagara Nikkei,” and Ms. Saki Ikeda, Editor-in-Chief of NIKKEI THE PITCH, we spoke on topics such as the following.

- Founded in 2011, and the awareness of the issue of “the absence of customer service” that became apparent while providing customer acquisition support as an advertising agency
- In 2018, the development of the chatbot “BOTCHAN,” born from that awareness, and the shift to a SaaS business
- How the emergence of generative AI has expanded the possibilities of customer service
- The “personal concierge” experience for every customer made possible by AI agents
- The intention behind our slogan, “Turning every encounter into exceptional customer service.”

Focusing on the theme of “customer service,” which we have been committed to for 15 years, we discuss our journey so far and the future we aim to achieve. We invite you to listen.

▼Listen to the broadcast here
https://www.radionikkei.jp/podcast/episode.html?p=nagara&e=4c99d388-7c49-11f1-ac6a-ef43089ec473

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