Our AI phone agent, BOTCHAN AICALL, was featured in the contact center special report in the October 29, 2026 issue of the Japan Distribution Industry Newspaper.

Tomoki Morikawa, Head of the AI Agent Business Development Department, discusses a deployment in which AI handled approximately 80% of cancellation calls from start to finish, as well as initiatives that improved the completion rate for phone orders.

Published articles

Media outlet: Japan Distribution Industry News
Publication date: October 29, 2026 (page 9)
Headline: AI Handles Approximately 80% of Incoming Cancellation Calls from Start to Finish

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