An interview with our President and CEO, Hirofumi Isoyama, titled “There Was No Customer Service on the Internet — Hirofumi Isoyama of wevnal Takes On Redesigning Customer Experience in the Age of AI,” has been published on the owned media platform “NIKKEI THE PITCH,” operated by Nikkei Inc.

From the formative experience that inspired the company’s founding, through the redesign of customer experience pursued via development of the chatbot “BOTCHAN,” to the future vision of a personalized customer journey where each individual has their own dedicated AI concierge, this text recounts the path taken so far.

In addition, you can listen to a special episode of the Radio Nikkei audio program “Nagara Nikkei” covering the same topic.

▼NIKKEI THE PITCH
https://pitch.nikkei.com/library/174/

▼ Nagara Nikkei (Podcast)
https://www.radionikkei.jp/podcast/episode.html?p=nagara&e=4c99d388-7c49-11f1-ac6a-ef43089ec473

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