- 2026.08.06
- Press Release
[Speaker Announcement] [Sep 15] Tomoki Morikawa, Head of BOTCHAN AICALL Business, and Tomohito Ide of Locabo Works Inc. to Co-Speak at "COMMERCE INSIGHT: Taking E-commerce to the Next Level" Hosted by SUPER STUDIO
We are pleased to welcome Tomohito Ide, General Manager of the E-commerce Division at Locabo Works., as a guest speaker to co-speak with Tomoki Morikawa, Head of the BOTCHAN AICALL Business, at the upcoming online conference "COMMERCE INSIGHT: Taking E-commerce to the Next Level," to be held on Tuesday, September 15, 2026.
Conference Highlights
From Marketing, TikTok Shop, and eGifts/CRM, to CS, SCM, Payments, and AI—This is a practical conference sharing real-world insights to maximize sales and profits for E-commerce and D2C brands.Discover the complete picture of E-commerce strategies designed to drive both revenue growth and profitability.
About the BOTCHAN AICALL Session
We will be co-presenting with Locabo Works. at Session E.
Date & Time: Tuesday, September 15, 2026 | 2:30 PM – 3:00 PM
Session Theme: Are Churn Prevention KPIs Truly for the Customer? Analyzing the "Why" of Cancellations with Phone AI Agents to Connect with the True Voice of the Customer
・Speakers:
・Tomohito Ide, General Manager of the E-commerce Division, Locabo Works.
・Tomoki Morikawa, Head of the BOTCHAN AICALL Business
・Session Overview: Is your call center still using churn prevention as its primary KPI? After implementing "BOTCHAN AICALL," Locabo Works shifted its KPIs from "churn prevention rate" to "response rate and workload reduction." This strategic change was driven by concerns over redundant costs and the risk of negative UGC caused by aggressive retention tactics.
In this session, we will share frontline insights on how intentionally stepping away from retention goals and fully completing the process with AI allows businesses to analyze the true "Why" behind cancellations. Discover how to build and manage operations that authentically align with the Voice of the Customer (VOC).
Event Overview
・Event Name: COMMERCE INSIGHT: Taking E-commerce to the Next Level
Organizer: SUPER STUDIO Inc.
Date & Time: Tuesday, September 15, 2026 | 12:00 PM – 5:20 PM
Format: Online
Fee: Free
How to Register: Please sign up via the special event page below.
[ Register Here (External Website) ]